Do not add any product to the cart other than “DHL Express Return Shipment”.
Enter your ticket number (indicated in the email exchange with customer service, example #12345) in the “Vehicle details” field when completing your purchase. Use an address in the order where you would like DHL to collect the parcel.
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At the moment, we are experiencing a high volume of orders. As a result, order processing times are currently 3-5 working days. We respond to support messages as quickly as possible. We apologise for the delay and thank you for your understanding.
Our support site answers many common questions, so we recommend checking it before contacting us.
