Claim

Please send an email to [email protected] with the following questions answered as accurately as possible.

1. Have you previously been in contact with eFlexFuel support regarding this issue?
   1. Yes / No
   2. If yes, when?
2. Please provide your eFlexFuel device details
   1. Model (eFlexPlus, eFlexPro, etc.)
   2. When purchased?
      1. Date
   3. Where did you purchase?
   4. Product warranty still valid?
      1. Yes / No
   5. Who completed the installation?
      1. Vehicle mileage upon installation
   6. Any fault codes stored in the eFlexApp??
      1. If yes, what codes appeared and when did they first appear??
3. Describe the problem as accurately as possible
   1. What happened?
   2. When?
   3. How was the problem diagnosed??
      1. Who did the diagnosis?
   4. Any fault codes stored in vehicle’s OBD system?
      1. If yes, what code(s) and when were they first active?
4. Vehicle specifications
   1. Make, Model, Year, Displacement, Engine power (HP/kW), Engine code, VIN
   2. Any performance modifications installed?
   3. Is the vehicle maintained according to the manufacturer’s service plan?
      1. Please provide any maintenance records available.
5. Contact information
   1. Customer contact information (name, email, phone, address)
   2. Installer contact information (name, email, phone, address)
6. Add as email attachment
   1. Pictures of the installation
   2. Possible invoices, receipts etc.
7. Customer claims
   1. What are your requests?
   2. Why do you believe these requests are justified? What facts are these requests based on?
8. Are the eFlexFuel Terms and Conditions being followed?
   1. Yes / No
   2. Terms and Conditions