Returns

QUESTIONS ABOUT RETURNS

We offer free shipping for all US orders.

It depends. Unused, uninstalled conversion kits may be returned in original packaging with all labels in place. Important: You must contact us within 10 days of receiving your order. Your intent to return must be in writing, include a reason for return and sent to [email protected] The team at eFlexFuel will then issue a return authorization number (RMA) and shipping instructions. Please be advised – buyer is responsible for return shipping charges.

Exchanges will begin by following eFlexFuel’s return policies. To begin, notify [email protected] within 10 days of receiving your part. Please include your reason for return/exchange within the email and wait for your return authorization number (RMA). Unless a warranty issue, buyer is responsible for return shipping charges. Please Note: We at eFlexFuel always verify the compatibility of the customer’s vehicle before shipping the product. If still for some reason you receive the wrong product we will replace it with a compatible one.

We always verify compatibility of the purchased product with the customer’s vehicle, so you don’t need to return or exchange your kit. If you must return or exchange your purchase, please contact us within 10 days of receiving your order. Your intent to return must be in writing, include a reason for return and sent to [email protected]. Please include your reason for return/exchange.

The team at eFlexFuel will then issue a return authorization number (RMA) and shipping instructions. Please be advised – buyer is responsible for return shipping charges, and be sure to buy insurance for the return shipment because we’re not responsible for returns that get lost or damaged in transit.

We’ll send you the right one ASAP. Call us at 833-539-3835 or send an email to [email protected], and we’ll start the process.

Our eFlexFuel team strives to ensure you get the correct part. The best way to find the correct product is to use our Year-Make-Model lookup tool at https://eflexfuel.com/us. If you can’t find your vehicle listed, please use the “Can’t Find My Vehicle” button and let us know your vehicle details. Our technical team will verify its compatibility with eFlexFuel products and E85 fuel and will let you know by email. In fact, we at eFlexFuel always verify the compatibility of the customer’s vehicle before shipping the product, so customers rarely receive the incorrect product

Please notify us within 10 days of receiving the product. Please email [email protected] to obtain a return authorization number and further shipping instructions. Please note: All returned items must be in new and unused condition, with all original tags and labels attached. To avoid this issue, we recommend using our Year-Make-Model lookup tool to ensure the product you ordered is compatible with your vehicle, located on the homepage at https://eflexfuel.com/us. If you are having difficulty finding a match for your engine, please contact us at [email protected]

An unused, uninstalled kit may be returned for specific reasons. You must contact us within 10 days of receiving your order. Your intent to return must be in writing, include a reason for return and sent to [email protected]. The team at eFlexFuel will then issue a return authorization number (RMA) and shipping instructions. Please be advised – buyer is responsible for return shipping charges.

An unused, uninstalled kit may be returned for specific reasons. You must contact us within 10 days of receiving your order. Your intent to return must be in writing, include a reason for return and sent to [email protected]. The team at eFlexFuel will then issue a return authorization number (RMA) and shipping instructions. Please be advised – buyer is responsible for return shipping charges.

Yes. Products that have been used or damaged during installation. Additionally, all returns and exchanges must follow this process: Unused, uninstalled conversion kits may be returned in original packaging with all labels in place. Important: You must contact us within 10 days of receiving your order. Your intent to return must be in writing, include a reason for return and sent to [email protected]. The team at eFlexFuel will then issue a return authorization number (RMA) and shipping instructions. Please be advised – buyer is responsible for return shipping charges.

No. We do not have restocking fees at this time.

Unless there is a warranty (link to Warranty page) issue or we made an error, yes, the customer is responsible for return shipping.

Once we have received the item, it takes 5 business days to process the return.

About 5 business days.

We’ll work with you if you have a warranty (link to warranty page) issue. Please call us at 833-539-3835 or email [email protected] as soon as possible.

Unfortunately, no. We recommend buying insurance for anything you ship to us.

You can’t return a part you didn’t buy for a refund. However, we may be able to do an exchange. Please contact at [email protected] for assistance.

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Attention Californian customers!

eFlexFuel products are not legal for sale or use on pollution-controlled vehicles in the state of California. Every reference to on road highway use on this site applies to other markets. We insist that our customers always make sure to follow their local rules and regulations.

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